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dc.contributor.authorBuck, Kevin S.
dc.contributor.authorHanf, Diane P. M.
dc.date01-Apr-09
dc.date.accessioned2013-05-08T21:17:54Z
dc.date.available2013-05-08T21:17:54Z
dc.date.issued2009-04-01
dc.identifier.urihttp://hdl.handle.net/10945/33380
dc.descriptionProceedings Paper (for Acquisition Research Program)en_US
dc.descriptionApproved for public release; distribution unlimited.en_US
dc.description.abstractThis paper describes applying ROI analysis principles for SOA performance management, creating Service-level Agreements (SLAs) to articulate agreements between the Government and external service providers, and managing SLAs through a governance framework (Hanf & Buck, 2009, March). This white paper highlights key findings of research undertaken by The MITRE Corporation (MITRE) and the resulting recommendations for (1) applying Return-on-Investment (ROI) analysis principles as the foundation for more effective performance management of Government Service-oriented Architecture (SOA), (2) creating comprehensive Service-level Agreements (SLAs) to articulate agreements between the Government and external service providers, and (3) managing SLAs through a governance framework (Oakley-Bogdewic & Buck, 2009; Hanf & Buck, 2009, March 25). As illustrated in Figure 1, MITRE''s recommendations address the additional managerial complexity and uncertainty that SOA objectives and proposed solutions often create.en_US
dc.description.sponsorshipNaval Postgraduate School Acquisition Research Programen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleOutcome-driven Service Provider Performance under Conditions of Complexity and Uncertaintyen_US
dc.typeReporten_US
dc.contributor.departmentAcquisition Management
dc.contributor.departmentOther Research Faculty
dc.subject.authorService-oriented Architecture (SOA)en_US
dc.subject.authorService-oriented Architecture (SOA), Return-on-Investment (ROI) Analysis, Service-level Agreements (SLAs)en_US
dc.identifier.npsreportNPS-AM-09-031


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