Services Supply Chain in the Department of Defense: Comparison and Analysis of Acquisition Management in the Army, Navy, and Air Force
Rendon, Rene G.
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This paper presents the results of our empirical studies of current management practices in services acquisition in the Army, Navy, and Air Force. The primary objective of these studies was to develop a comprehensive understanding of how services acquisition is being managed within, as well as across, individual military services. In these empirical studies, we developed and deployed a Web-based survey to collect primary data. Specifically, we studied the current management practices in such areas as contract characteristics, and acquisition management methods including regional- or installation-level acquisition, use of project management approach, acquisition leadership and ownership of requirements. We also studied other program management issues such as scope and ability of personnel responsible for acquisition, adequacy of acquisition billets and their fill rates, and training provided to services acquisition personnel. We found that for the most part the services contracts awarded and administered conformed to our expectation. For example, most service contracts are competitively bid, fixed-priced awards with a minimal use of any type of contract incentives. The survey data also confirmed that the Navy uses regional approach in services acquisition, while the Army and the Air Force use installation-level approach. These differences, in turn, appear to be having important implications for other acquisition management practices such as the use of project management and contract surveillance. One surprising finding of the study was that the project teams are often led by the contracting officer as opposed to a formally designated project manager responsible for the overall service project success. Finally, the survey respondents indicated that the number of authorized staff positions for services acquisition was inadequate and, furthermore, that the existing billets were inadequately filled. The analysis and comparison of management practices in different military services was used as the basis to develop, and report in this paper, our preliminary recommendations for improving the management of services supply chain in the Department of Defense. Keywords: Service Supply Chain, Services Acquisition, Service Lifecycle, Contract Management, Project Management, Program Management
Proceedings Paper (for Acquisition Research Program)
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
NPS Report NumberNPS-AM-10-051
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Services Supply Chain in the Department of Defense: Comparison of Acquisition Management Practices in Army, Navy, and Air Force Apte, Aruna; Apte, Uday; Rendon, Rene G. (Monterey, California. Naval Postgraduate School, 2010-08-23); NPS-CM-10-161This paper presents the results of our empirical studies of current management practices in services acquisition in the Army, Navy, and Air Force. The primary objective of these studies was to develop a comprehensive ...
Rendon, Rene G. (Emerald Group Publishing Limited, 2015);Purpose – The purpose of this paper is to present the results of contract management process maturity assessments in the US Navy using a process capability maturity model. The maturity model is used to benchmark an ...
Managing the Services Supply Chain in the Department of Defense: Empirical Study of the Current Management Practices in the Army Apte, Aruna; Apte, Uday; Rendon, Rene G. (2009-09-30); NPS-CM-09-136This paper presents the results of the fourth research project in our ongoing research on the management of services acquisition in the Department of Defense. In this empirical study, we developed and used a Web-based ...