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dc.contributor.authorBuck, Kevin
dc.contributor.authorHanf, Diane
dc.date30-Apr-11
dc.date.accessioned2013-05-08T21:22:22Z
dc.date.available2013-05-08T21:22:22Z
dc.date.issued2011-04-30
dc.identifier.urihttp://hdl.handle.net/10945/33617
dc.descriptionProceedings Paper (for Acquisition Research Program)en_US
dc.description.abstractThe ultimate objective of our investigations was to establish a foundation for improving how acquisition performance is managed. Our project looked broadly across the four principles highlighted in NDAA Section 804 and subsequently focused on the challenges that program managers might face in measuring adoption and impact of the user engagement principle. We discovered that the principles are interrelated and that an understanding of how acquisition success will be measured is critical to understanding the principles'' contribution to successful acquisition outcomes. Our research focused most extensively on the challenges that Government program offices face in ensuring early and continual involvement of the user, measuring/monitoring user engagement in achieving program/system objectives, and determining the impact of user involvement. Based on direct interaction with users of Government systems and program capabilities, our research resulted in the identification of essential elements for an effective user engagement program, codification of key user types and characteristics, candidate high-priority user engagement metrics, lessons learned in deriving metrics, relevance of performance management principles for measuring user engagement, and insights from users for improving how program offices can more effectively and efficiently engage users in the process of delivering required capabilities.en_US
dc.description.sponsorshipAcquisition Research Programen_US
dc.rightsApproved for public release, distribution unlimited.|T|his publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.|A|pproved for public release, distribution is unlimiteden_US
dc.titleMaking Acquisition Measurableen_US
dc.contributor.departmentAcquisition Management
dc.contributor.departmentOther Research Faculty
dc.subject.authorInformation Technologyen_US
dc.subject.authorInformation Technology, Acquisition Performance, Acquisition Outcomes, User Engagement Principleen_US
dc.identifier.npsreportNPS-AM-11-C8P04R02-029


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