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dc.contributor.authorDenning, Peter J.
dc.contributor.authorDunham, Robert
dc.dateMarch 2003
dc.date.accessioned2013-08-28T22:28:40Z
dc.date.available2013-08-28T22:28:40Z
dc.date.issued2003-03
dc.identifier.citationThe Missing Customer. (March 2003) We can no longer afford to treat our customers as abstract entities. They are real people with real concerns looking for our professional help.
dc.identifier.urihttp://hdl.handle.net/10945/35500
dc.descriptionThe article of record as published may be found at http://dx.doi.org/10.1145/636772.636788en_US
dc.descriptionWe can no longer afford to treat our customers as abstract entities. They are real people with real concerns looking for our professional help.en_US
dc.publisherAssociation of Computing Machineryen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleThe Profession of IT The Missing Customeren_US
dc.typeArticleen_US
dc.contributor.departmentComputer Science (CS)
dc.subject.authorCACM IT Profession Columnsen_US
dc.subject.authorInnovation Publicationsen_US


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