Resolving Wicked Problems Through Collaboration
Denning, Peter J.
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Wicked problems (messes) are tangled social situations that are too costly to stay in and too intransigent to get out of. Collaboration is essential to resolving them. This chapter examines five main ideas: (1) Messes and wicked problems are the most difficult in a hierarchy of difficult problems.(2) Why mess resolution usually involves disruptive innovation. (3) Why collaboration is essential and hard to achieve. (4) Collaboration is a practice generated in six kinds of conversations. (5) Someone who understands the practice of collaboration will find many information technology tools to help with the process: exchangers, coordinators, and games, and can design better tools.
Wicked problems yield to collaboration more than authoritarianism or competition. Significant new tools are available in the Internet to help. Included here with permission from IGI Global Publishers, from Handbook of Research on Socio-Technial Design and Social Networking Systems
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