Computer mediated social network approach to software support and maintenance

Abstract

This research highlights the preliminary findings on the potential of computer mediated social networks. This research focused on social networks as an alternative method for support and maintenance of software intensive systems. The activities of the members of the discipline have impacted the support and maintenance practice. The computer mediated social network has attributes of a decision support system and other organized activities, but the potential is unknown and unmeasured. Our research provided empirical evidence that is a first step in defining the behavior and potential of a social network.