Trust in digital government
Rowe, Neil C.
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The concept of trust in organizations has been an important area of recent research in sociology and management science (Sztompka, 1999). Trust is positive expectations of positive actions by others, and is important to well-functioning organizations of all sorts. Trust facilitates the effectiveness of government. A focus on trust leads to a more humanistic view of individuals within organizations than that of the traditional managerial psychology of humans solely as input-output devices whose performance must be monitored and measured.
This is a chapter in the Encyclopedia of Digital Government, ed. A.-V. Anttiroiko & M. Malkia, Hershey, PA, USA: The Idea Group, 2006.