Analysis of Team Communications in “Human-in-the-Loop” Experimentsin Joint Command and Control
Hutchins, Susan G.
Hocevar, Susan P.
Kemple, William G.
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Successful mission accomplishment depends on more than individual skills and knowledge. Communication is essential to team performance in complex tasks. Interaction processes that occur via team communications are critical for appropriate use of individual resources, especially when situations call for sharing resources and coordinated responses. This paper reports on results of an analysis of team communications to document the extent to which specific communication behaviors can be identified as indicative of high performance in teams who participated in Experiment Four under the Adaptive Architectures for Command and Control (A2C2) research program. Recently emerging findings on teamwork skills that characterize high performing teams were used as an organizing framework to examine team communications. Team communications can represent several important aspects of team performance such as shared situation awareness and coordination. High- and low-performing teams were identified using composite performance scores. Transcripts of videotaped scenario play were coded by two independent raters. Our goal was to examine the degree to which A2C2 participant teams exhibit cognitive behaviors reported to characterize highly successful teams and examine the relationship of these behaviors to mission performance.
1999 Command and Control Research and Technology Symposium (CCRTS), June 29 - July 1, 1999, U.S. Naval War College, Rhode Island
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