Scenario Design for the Empirical Testing of Organizational Congruence
Kleinman, David L
Levchuk, Georgiy M.
Hutchins, Susan G.
Kemple, William G.
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Over the past several years, researchers within the ONR-sponsored Adaptive Architectures for Command and Control (A2C2) research program have been investigating the concept of organizational “congruence”. These model-based theories loosely state that the better an organization is matched structurally to the overall mission (as measured using a multi-variant set of workload/congruence metrics) the better will that organization perform – and that mismatches are potential drivers for adaptation of organization structure. In order to test the congruence theories and their corollaries in a laboratory experiment, our approach was to seek two sufficiently disparate organizational structures and then design two missions (or scenarios) that would exploit the differences in these two structures. One scenario would be “tuned” to organization 1 to exhibit a high degree of congruence, but at the same time it would be “mismatched” (i.e., exhibit low congruence) with organization 2. Conversely, the second scenario would be engineered to be congruent with organization 1, but incongruent with organization 2. This paper describes the selection of the two organizations, and the model-driven design of the two scenarios.
1999 Command and Control Research and Technology Symposium (CCRTS), June 29 - July 1, 1999, U.S. Naval War College, Rhode Island
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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