An Approach for Identifying Value in Business Processes
Smart, P. Andi
Maull, Roger S.
Radnor, Zoe J.
Housel, Thomas J.
MetadataShow full item record
Many organizations are embarking upon knowledge management initiatives to enhance their competitiveness. While there has been a significant amount of multidisciplinary research in this area, the evidence from surveys of practitioners indicate that a large proportion of company projects focus on the implementation of technology-based solutions without consideration for the structural and contextual issues. Many academic authors have presented a variety of different models for knowledge management but have often failed to relate these to the requirements of practitioners. This paper presents a model of knowledge management derived from a synthesis of current literature. The model emphasizes the need for knowledge evaluation within a knowledge management approach and describes, using a case study, how this might be achieved.
The article of record as published may be found at http://dx.doi.org/10.1108/13673270310492949
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