An Approach for Identifying Value in Business Processes
Smart, P. Andi
Maull, Roger S.
Radnor, Zoe J.
Housel, Thomas J.
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Many organizations are embarking upon knowledge management initiatives to enhance their competitiveness. While there has been a significant amount of multidisciplinary research in this area, the evidence from surveys of practitioners indicate that a large proportion of company projects focus on the implementation of technology-based solutions without consideration for the structural and contextual issues. Many academic authors have presented a variety of different models for knowledge management but have often failed to relate these to the requirements of practitioners. This paper presents a model of knowledge management derived from a synthesis of current literature. The model emphasizes the need for knowledge evaluation within a knowledge management approach and describes, using a case study, how this might be achieved.
The article of record as published may be found at http://dx.doi.org/10.1108/13673270310492949
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