Reconceptualizing E-mail Overload
Author
Thomas, Gail Fann
King, Cynthia L.
Baroni, Brian
Cook, Linda
Keitelman, Marian
Miller, Steve
Wardle, Adelia
Date
2006Metadata
Show full item recordAbstract
This study explores social processes associated with e-mail overload, drawing on Sproull and Kiesler's first- and second-order effects of communication technologies and Boden's theory of lamination. In a three-part study, the authors examined e-mail interactions from a government organization by logging e-mails, submitting an e-mail string to close textual analysis, and analyzing focus group data about e-mail overload. The requests reveal three characteristics that contribute to e-mail overload- unstable requests, pressures to respond, and the delegation of tasks and shifting interactants - suggesting the e-mail talk, as social interaction, may both create and affect overload.
Description
The article of record as published may be located at http://dx.doi.org/10.1177/1050651906287253
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
Related items
Showing items related by title, author, creator and subject.
-
REDUCING INFORMATION OVERLOAD VIA AN ANALOG MODEL FOR CYBER RISK
Breuer, Pablo C. (Monterey, CA; Naval Postgraduate School, 2020-06);Cybersecurity relies on Security Operations Center (SOC) personnel to conduct data triage on large numbers of automated alerts to identify true threats to networks. To achieve this goal, SOC personnel must not only filter ... -
Digital hive project: prototyping a collaborative web portal for the explosive ordnance disposal community
Hayes, John J. (Monterey, California: Naval Postgraduate School, 2014-06);Information is currently being produced at a volume and velocity that surpasses the ability of individuals to make full use of it within a given time constraint—a condition known as information overload. Advances in ... -
Subminiature tubes-prediction of failure and life testing under normal and overload conditions
McNeal, Horace Phillips (Baltimore, Maryland; Johns Hopkins University, 1949-05);The purpose of this investigation is threefold. First, to make static tests on subminiature tubes, collecting as much data as possible on their behavior at different values of heater voltage and at different values of ...