Reconceptualizing E-mail Overload
dc.contributor.author | Thomas, Gail Fann | |
dc.contributor.author | King, Cynthia L. | |
dc.contributor.author | Baroni, Brian | |
dc.contributor.author | Cook, Linda | |
dc.contributor.author | Keitelman, Marian | |
dc.contributor.author | Miller, Steve | |
dc.contributor.author | Wardle, Adelia | |
dc.date.accessioned | 2014-01-28T19:51:24Z | |
dc.date.available | 2014-01-28T19:51:24Z | |
dc.date.issued | 2006 | |
dc.identifier.uri | http://hdl.handle.net/10945/38478 | |
dc.description | The article of record as published may be located at http://dx.doi.org/10.1177/1050651906287253 | en_US |
dc.description.abstract | This study explores social processes associated with e-mail overload, drawing on Sproull and Kiesler's first- and second-order effects of communication technologies and Boden's theory of lamination. In a three-part study, the authors examined e-mail interactions from a government organization by logging e-mails, submitting an e-mail string to close textual analysis, and analyzing focus group data about e-mail overload. The requests reveal three characteristics that contribute to e-mail overload- unstable requests, pressures to respond, and the delegation of tasks and shifting interactants - suggesting the e-mail talk, as social interaction, may both create and affect overload. | en_US |
dc.rights | This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States. | en_US |
dc.title | Reconceptualizing E-mail Overload | en_US |
dc.type | Article | en_US |
dc.subject.author | en_US | |
dc.subject.author | e-mail overload | en_US |
dc.subject.author | information overload | en_US |
dc.subject.author | technology | en_US |
dc.subject.author | discourse analysis | en_US |