Statistical process control techniques for the telecommunications systems manager

Abstract

The purpose of this thesis is to provide personnel, who are undergoing Total Quality Leadership (TQL) implementation at their telecommunications-related command, an understanding of Statistical Process Controls (SPCs) and their potential application to telecommunications issues. Basic SPC tools common to most Total Quality programs are discussed. Advanced SPC methods including Analysis of Means (ANOM), Analysis of Variance (ANOVA), Weibull analysis and Taguchi Methods are also presented. Selected SPC training plans for both naval telecommunication commands and commercial telecommunication industry are examined. Finally, a case study of a telecommunications-related issue is provided to demonstrate an integrated approach to the use of SPCs.