A Performance Metric and Goal-Setting Procedure for Deadline-Oriented Processes
Doerr, Kenneth Howard
Gue, Kevin R.
MetadataShow full item record
A performance metric and goal-setting procedure is defined for an order fulfillment operation. In this operation, order requests arrive continuously, and filled orders are shipped at a specific time each day. The metric links the continuous operation of order fulfillment to the scheduled shipment times. To prescribe goals against the metric, a performance model is developed that incorporates the motivational effect of a goal. Goal-setting Theory is used to establish the performance goal and to show how to match arriving orders to deadlines based on their arrival times and expected processing times. Monte Carlo simulation on data from a large distribution center is used to demonstrate that setting these two parameters in the light of motivational research yields quite different results than doing so with an intuitive method. Moreover, a motivational goal leads to better operational performance; that is, correctly setting up the metric causes more customers to receive their orders sooner.
The article of record as published may be located at http://dx.doi.org/10.1111/j.1937-5956.2012.01375.x
Showing items related by title, author, creator and subject.
Bigham, Dale D. (Monterey, California. Naval Postgraduate School, 2000-09-01);The studies in this thesis include experiments in training transfer, metric and visual feedback, field of view within the visual display, and cognitive relationships with distance perception. Participants were tested to ...
Evaluating alternative network configurations and resource allocations for deployed Marine Corps aviation logistics units Jabin, Joshua M. (Monterey, California: Naval Postgraduate School, 2009-06);This thesis develops a model and performs analysis to estimate the operational effectiveness of the Marine Aviation Logistics Support Program II (MALSP II) under different system configurations and resource allocation ...
Romero, Ric; Mourtzakis, Emmanouil (2015-06-26);Cognitive radar (CRr) is a recent radar paradigm that can potentially help drive aerospace innovation forward. Two specific platforms of cognitive radar used for target identification are discussed. One uses sequential ...