A Performance Metric and Goal-Setting Procedure for Deadline-Oriented Processes
Abstract
A performance metric and goal-setting procedure is defined for an order fulfillment operation. In this operation, order requests arrive continuously, and filled orders are shipped at a specific time each day. The metric links the continuous operation of order fulfillment to the scheduled shipment times. To prescribe goals against the metric, a performance model is developed that incorporates the motivational effect of a goal. Goal-setting Theory is used to establish the performance goal and to show how to match arriving orders to deadlines based on their arrival times and expected processing times. Monte Carlo simulation on data from a large distribution center is used to demonstrate that setting these two parameters in the light of motivational research yields quite different results than doing so with an intuitive method. Moreover, a motivational goal leads to better operational performance; that is, correctly setting up the metric causes more customers to receive their orders sooner.
Description
The article of record as published may be located at http://dx.doi.org/10.1111/j.1937-5956.2012.01375.x
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
Related items
Showing items related by title, author, creator and subject.
-
Distance perception and visualization using virtual environments
Bigham, Dale D. (Monterey, California. Naval Postgraduate School, 2000-09-01);The studies in this thesis include experiments in training transfer, metric and visual feedback, field of view within the visual display, and cognitive relationships with distance perception. Participants were tested to ... -
AN ANALYSIS OF METRICS TRENDS IDENTIFIED BY THE ARMY'S OPERATIONAL SUSTAINMENT REVIEWS
Meickle, David W. (Monterey, CA; Naval Postgraduate School, 2019-09);This research provides an analysis of sustainment metrics and their application by product support managers (PSMs) within the context of the Army's operational sustainment review (OSR) process. The research explored the ... -
Evaluating alternative network configurations and resource allocations for deployed Marine Corps aviation logistics units
Jabin, Joshua M. (Monterey, California: Naval Postgraduate School, 2009-06);This thesis develops a model and performs analysis to estimate the operational effectiveness of the Marine Aviation Logistics Support Program II (MALSP II) under different system configurations and resource allocation ...