Education in action : educating USNORTHCOM's critical stakeholders at the Away Game

Abstract

Training Team, educating key stakeholder personnel at their location. After providing background on the United States Northern Command (NORTHCOM) and discussing why it is important for stakeholders to have an understanding of the unit's missions, organizations, capabilities and limitations, the thesis poses a research question: "How can NORTHCOM change its outreach and education policies and practices to more effectively educate its key interagency stakeholders, at the stakeholder location, in order to improve response efforts during a crisis?" Stakeholders are identified ("WHO to Educate"), a customizable education package is presented ("WHAT to Educate"), several delivery options are discussed ("HOW to Educate"), and several courses of action are considered regarding Educator Options ("WHO Should Educate"). A methodology called the Military Decision Making Process (MDMP) is utilized to assist in identifying the most effective courses of action, developing evaluation criteria, ranking each course of action utilizing those criteria, and using a quantifiable system to determine the most effective courses of action. These chapters are augmented with a discussion on developing and implementing measures of effectiveness, along with recommended areas for future study.