Market-Based Government: Lessons Learned from Five Cases
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On August 4, 2004, the Internal Revenue Service (IRS) announced that the Media and Publications Division (MPD) would reduce its staffing by 60 percent and close two of its three operating locations. At the same time they anticipated that overall performance would improve. How is that possible? The key is competition.
Chapter 6: Market-Based Government: Lessons Learned from Five Cases