PIM for Mobility

Abstract

Most office workers today use multiple channels of communication, including email, cell and desk phones, instant messaging and SMS/MMS. They send and receive large volumes of information through these channels. Only some of this information requires urgent action. While there are many channels to send and receive information, the availability of these channels changes depending on the user’s context. User context includes the activity they are involved in (meetings, classes, conferences etc), the date, time, and location, the devices they have access to (smart phones, cell phone, laptops etc), and the mode in which the devices are available (muted or not). For mobile workers, their context plays a key role in keeping them in touch with urgent information.