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Use of a Team Collaboration Model to Identify Candidate Knowledge Management and Collaboration Technologies

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Author
Kendall, Tony
Hutchins, Susan G.
Date
2009-06
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Abstract
Motivation – We used a model of team collaboration as a framework to assist in the requirements stage of knowledge management (KM) and collaboration system development. Research approach – The model emphasizes the macrocognitive processes entailed in collaboration and includes major processes that underlie this type of communication. Data was analyzed for several 9/11 efforts and air-warfare scenarios. Findings/Design – Data captured from teams performing their tasks provided insight into areas where collaboration might be lacking. Research limitations/Implications – Findings suggest our approach can identify candidate KM and collaboration tools types. Further analyses and other types of collaborative tasks are necessary to generalize our results. Originality/Value – Our work focuses on the requirements stage of development while others generally focus on assessing current technology. Take away message – Our research seeks to identify the right types of technology tools early in the development process. Cost savings is generally more dramatic in the earlier stages of system development.
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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http://hdl.handle.net/10945/41220
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