Use of a Team Collaboration Model to Identify Candidate Knowledge Management and Collaboration Technologies
Abstract
Motivation – We used a model of team collaboration as a framework to assist in the
requirements stage of knowledge management (KM) and collaboration system development.
Research approach – The model emphasizes the macrocognitive processes entailed in
collaboration and includes major processes that underlie this type of communication. Data
was analyzed for several 9/11 efforts and air-warfare scenarios. Findings/Design – Data
captured from teams performing their tasks provided insight into areas where collaboration
might be lacking. Research limitations/Implications – Findings suggest our approach can
identify candidate KM and collaboration tools types. Further analyses and other types of
collaborative tasks are necessary to generalize our results. Originality/Value – Our work
focuses on the requirements stage of development while others generally focus on assessing
current technology. Take away message – Our research seeks to identify the right types of
technology tools early in the development process. Cost savings is generally more dramatic in
the earlier stages of system development.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
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