Decision Processes and Team Communications with a Decision Support System
Author
Kelly, Richard T.
Hutchins, Susan G.
Morrison, Jeffrey G.
Date
1996Metadata
Show full item recordAbstract
A decision support system (DSS) was developed
to support tactical decision making in
demanding, ambiguous situations. An applied
experiment was conducted to evaluate the extent
to which the DSS contributed to greater
situational awareness. Eight highly experienced
CO-TAO teams participated in four
realistic scenarios, two with and two without
the DSS. Decision performance and team
communications were examined. With the
DSS, teams were observed to focus on critical
contacts earlier and to be more likely to take
appropriate action. Teams using the DSS
tended to communicate less, but they communicated
in a similar pattern and about
similar content regardless of DSS condition.
These findings suggest that such systems can
support decision makers by enabling them to
access key data easily, to visualize the integral
relations among data, and to manage
complex response actions.
Description
Decision Processes and Team Communications with a Decision Support System
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
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