Critical Business Requirements Model and Metrics for Intranet ROI
Jacoby, Grant A.
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This research provides the first theoretical model, the Intranet Efficiency and Effectiveness Model (IEEM), to measure intranet overall value contributions based on a corporation’s critical business requirements by applying a balanced baseline of metrics and conversion ratios linked to key business processes of knowledge workers, IT managers and business decision makers -- in effect, closing the gap of understanding between them and enabling better software to be designed for Intranet portals.
Journal of Electronic Commerce Research, Vol. 6, No. 1, pp. 1-30.
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Jacoby, Grant A. (Monterey, California. Naval Postgraduate School, 2003-12);This research provides the first theoretical model--the Intranet Efficiency and Effectiveness Model (IEEM)--for the Family of Measures approach to measure Web activity as well as a holistic framework and multi-disciplinary ...
System evaluation of hardware and software for a streaming multimedia server using the multicasting protocol Carls, John W. (Monterey, California. Naval Postgraduate School, 2003-09);The next step in the evolution of services provided on an intranet or the internet will be distributed or distance learning with collaboration among peers. Currently, this is done on a one-to-one basis. To expand to a ...
Heckroth, Nelson T; Olson, Thomas M. (Monterey, California. Naval Postgraduate School, 1997-09);This thesis introduces the concept of an Intranet, chronicles the efforts required to create and deliver an Intranet, and provides a discussion of advantages and disadvantages of using an Intranet. It demonstrates that an ...