Critical Business Requirements Model and Metrics for Intranet ROI
Jacoby, Grant A.
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This research provides the first theoretical model, the Intranet Efficiency and Effectiveness Model (IEEM), to measure intranet overall value contributions based on a corporation’s critical business requirements by applying a balanced baseline of metrics and conversion ratios linked to key business processes of knowledge workers, IT managers and business decision makers -- in effect, closing the gap of understanding between them and enabling better software to be designed for Intranet portals.
Journal of Electronic Commerce Research, Vol. 6, No. 1, pp. 1-30.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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Jacoby, Grant A. (Monterey, California. Naval Postgraduate School, 2003-12);This research provides the first theoretical model--the Intranet Efficiency and Effectiveness Model (IEEM)--for the Family of Measures approach to measure Web activity as well as a holistic framework and multi-disciplinary ...
Jacoby, Grant A.; Luqi (IEEE, 2005-01);Although many corporations store a great deal of information in their corporate intranets, few have a reliable means of measuring the effectiveness of their intranet portals to use this information to meet specific business ...
Jacoby, Grant A.; Luqi (IEEE, 2005-01);By linking metrics and conversion ratios to key business processes, the intranet efficiency and effectiveness model helps corporations design better software for intranet portals.