The effects of warranty legislation on procurement
Reiff, Sharon K.
Stone, Mark W.
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This research reviews the effects of warranty legislation on procurement in the Department of Defense. The intent of the study is to analyze the warranty legislation and policies. Interviews were developed to assess the warranty program. Program Managers and contracting officials in the military and commercial sector were the respondents to the interviews. The conclusions based on this research are that warranty legislation has been successful and is an effective method of centralized quality control. The research also uncovered problems with interpretation of the legislation and internal managment controls. Recommendations made to the Directorate of Defense Procurement include: (1) possible procurement policy modification, (2) continuous screening of benefits derived by using warranty cost-benefit analysis, (3) expanding cost-benefit analysis to all major Department of Defense activities, and (4) have existing warranties audited and tracked for future benefit.
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