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dc.contributor.advisorGaver, Donald P.
dc.contributor.authorEllis, Neale R.
dc.dateSeptember 1994
dc.date.accessioned2014-08-13T20:27:25Z
dc.date.available2014-08-13T20:27:25Z
dc.date.issued1994-09
dc.identifier.urihttp://hdl.handle.net/10945/42978
dc.descriptionApproved for public release, distribution unlimiteden_US
dc.description.abstractThis thesis develops an object-oriented simulation model of the Computer Aided Telephone Inquiry (CATI) system currently employed by the Defense Health Resources Study Center, which allows recipients of mailed survey questionnaires to respond to the mailed questionnaires via telephone. The simulation models system performance and the response arrival process as a transitory queuing system. The primary focus of this study is to develop a predictive decision aid for effective and efficient employment of the CATI system, while minimizing response attrition due to system overload. Sensitivity analysis is conducted to determine arrival rates which overload the system, mean service time effect on system capacity, and effects of various retry decision processes (i.e., the arrival process for respondents who fail to access the system because of system overload). Additionally, possible network optimizations designed to aid in the development of appropriate mailing strategies are discussed. As a predictive tool, the model appears to be quite accurate. Network optimization solutions for mailing strategies may achieve a significantly lower caller attrition rates than strategies which call for evenly distributed batch survey mailings.en_US
dc.format.extent95 p.en_US
dc.language.isoen_US
dc.publisherMonterey, California. Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleEfficient use of telephone survey response facilities: a decision aiden_US
dc.typeThesisen_US
dc.contributor.corporateNaval Postgraduate School (U.S.)
dc.subject.authorNAen_US
dc.description.serviceU.S. Navy (USN) authoren_US
dc.identifier.oclcocn640618552
etd.thesisdegree.nameM.S. in Operations Researchen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineOperations Researchen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US


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