An analysis of business process re-engineering for government micro-purchasing
Runde, Sharon M.
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This project examines the current business processes for micro-purchases within the government and analyzes the current processes with a potential to be system by utilizing business process re-engineering (BPR). The methodology includes a comparative analysis of BPR methodologies and tools, analysis of the current as is processes for the Naval Postgraduate School (NPS) micro-purchases, and the development of an improved to be processes. Data was gathered from various stakeholders in the purchasing process. BPR software was used to create use cases to study the process flow of the as is and to be systems. The implementation of the process flow, workload, and information systems is highly individual to each agency. The efficiency, effectiveness, and transparency of procurements within individual agencies are highly dependent on leadership, experience, skill sets, training, information technology solutions, and human resources. This research shows working models of improved cost, turn-around-time, and performance. The ultimate goal is to decrease the amount of time that it takes to complete the processes within the workflow system thus improving the turn-around-time for an end user to receive a product or service. Upon completion of the analysis of the as is model and the to be model, savings in both cost and schedule were demonstrated. Re-engineering a few activities that were causing bottlenecks improved the total duration from approximately 20.96 days to 10.4 days. While the changes made are unique to the processes in place at NPS, the structure of BPR can be broadly applied across the government.
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