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dc.contributor.advisorRendon, Rene G.
dc.contributor.advisorDixon, Michael J.
dc.contributor.advisorNalwasky, Richard
dc.contributor.authorBaza, Joseph A.
dc.contributor.authorCabana, Timothy E.
dc.dateDec-14
dc.date.accessioned2015-02-18T00:17:11Z
dc.date.available2015-02-18T00:17:11Z
dc.date.issued2014-12
dc.identifier.urihttp://hdl.handle.net/10945/44520
dc.descriptionMBA Professional Reporten_US
dc.description.abstractThe purpose of this project is to identify and analyze customer expectations and customer perceptions of service quality provided by the local contracting office supporting the Naval Postgraduate School (NPS). Our goal is to identify performance gaps using the SERVQUAL instrument for measuring customers’ expectations and perceptions along five quality dimensions (tangibles, reliability, responsiveness, assurance, empathy). The results will identify areas of improvements in customer relations, contracting support, and service quality.en_US
dc.description.urihttp://archive.org/details/analysisofnpscon1094544520
dc.publisherMonterey, California: Naval Postgraduate Schoolen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleAnalysis of NPS contracting service qualityen_US
dc.typeThesisen_US
dc.contributor.departmentGraduate School of Business & Public Policy (GSBPP)
dc.subject.authorNPS Contractingen_US
dc.subject.authorService Qualityen_US
dc.subject.authorSERVQUALen_US
dc.subject.authorcustomer serviceen_US
dc.subject.authorcontractingen_US
dc.description.serviceCaptain, United States Air Forceen_US
etd.thesisdegree.nameMaster of Business Administrationen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineBusiness Administrationen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.description.distributionstatementApproved for public release; distribution is unlimited.


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