Optimization-based decision support system for crew scheduling in the cruise industry
Author
Giachetti, Ronald E.
Damodaran, Purush
Mestry, Sid
Prada, Claudia
Date
2013Metadata
Show full item recordAbstract
Crew members on cruise ships are hired in a global labor market, and a major cost for cruise lines is moving
crew members from their home cities to the cruise ship’s departure port. Complicating the crew scheduling
problem is the uncertainty due to no-shows, terminations, and other reasons for crew to terminate
their contract prematurely. To address this problem, this paper describes a scheduling system that implements
a two-stage planning process that first determines overbooking levels for the number of crew to
offer contracts to, and then second, a goal integer programming formulation to minimize the movement
cost of assigning crew to ships while maintaining adequate crew levels and a desired crew region composition.
We solve actual-sized problems characteristic of the cruise industry in a reasonably short amount of
time. Experiments comparing the actual crew movement costs to the system’s projected crew movement
costs show that the scheduling system can consistently reduce the movement costs in the range of 9–23%,
better maintain desired crew levels, and better maintain desired crew region composition.
Description
The article of record as published may be located at http://dx.doi.org/10.1016/j.cie.2012.08.011
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
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