Leveraging strategic sourcing and knowledge management to improve the acquisition of knowledge-based services
Abstract
Knowledge-based services (KBS) comprise a major portion of
services acquired by public organizations. However, their procurement is not
well managed; consequently, inefficiencies abound. Therefore, this study
explores whether and how KBS can be sourced more efficiently by examining
best practices and precepts from knowledge management theory. A spend
analysis of one agency ’s spend is used to identify the types of KBS procured.
Interviews from 12 cases are then used to identify best practices and cost
drivers in sourcing KBS. Twenty one recommendations for improving
efficiency in sourcing KBS are offered. The findings suggest that potential is
available from demand reduction strategies, and that public policy governing
the procurement of knowledge is needed. The research concludes with
theoretical implications and suggestions for future research.
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
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