When do emotionally exhausted employees speak up? Exploring the potential curvilinear relationship between emotional exhaustion and voice

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Authors
Qin, Xin
Direnzo, Marco S.
Xu, Minya
Duan, Yilong
Subjects
emotional exhaustion
prohibitive voice
promotive voice
job security
interactional justice climate
curvilinear
multi-level design
Advisors
Date of Issue
2014
Date
Publisher
Language
Abstract
Two studies were conducted to address the potential nonlinear relationship between emotional exhaustion and voice. Study 1 developed and tested a model rooted in conservation of resources theory in which responses to emotional exhaustion are determined by individual-level and group-level conditions that influence the perceived safety and efficacy of voice and drive prohibitive voice behaviors by giving rise to either resource-conservation-based or resource-acquisition-based motivation. Specifically, there was a curvilinear (U-shaped) relationship between emotional exhaustion and prohibitive voice under conditions of (i) high job security and (ii) high interactional justice climate, but a linearly negative relationship when these resources were low. Study 2 replicated and extended these findings to include an empirical examination of these effects on promotive versus prohibitive voice. Results confirmed the findings of Study 1, provided evidence of differences in the nomological networks of promotive and prohibitive voice, and indicated that prohibitive voice is more salient to the experience of high emotional strain. Implications of the findings and areas for future research are discussed.
Type
Article
Description
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Department
Graduate School of Business & Public Policy (GSBPP)
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Sponsors
We would like to thank the National Science Foundation of China (no. 10901010 and no. 71273013), Fulbright Program sponsored by the US government, the Center for Statistical Science in Peking University, and the Key Laboratory of Mathematical Economics and Quantitative Finance (Peking University), Ministry of Education.
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Citation
Journal of Organizational Behavior, J. Organiz. Behav. 35, 1018–1041 (2014)
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This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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