Morale’s role in the public sector

Abstract

This thesis examines the factors that help and hinder employee morale at public safety agencies within the homeland security enterprise. The Department of Homeland Security, and the various agencies that support it, have reported low levels of job satisfaction. Through an in-depth analysis of literature that discusses workplace morale in the public sector, this document provides recommendations for agencies interested in improving it. The negative effects of low morale on employees can lead to decreased productivity, burnout, and psychological distress. By defining and measuring employee satisfaction within the agency, and utilizing the employees’ public service motivation to inspire performance, leaders can improve morale within their workgroups. By recognizing occupational stress as a collateral result of work within the field of homeland security, and developing programs that address that stress before it becomes overwhelming, leaders within the discipline are able to reduce costs, retain employees and improve efficiencies. Through adjustments in the promotional and mentorship process within the agency, leadership’s attentiveness toward morale becomes engrained in the homeland security culture.