The Process and Mechanisms of Organizational Healing
Article (693.2Kb)Abstract
Organizational healing refers to the work of repairing practices, routines, and structures
in the face of disruption and strengthening organizational functioning through social
relationships. Healing, more than resilience, coping, or recovery, enables greater
organizational strength than what previously existed. Its unique characteristics make it
an important construct for further explaining what accounts for developing exceptional
organizational systems. Based on the financial and economic challenges facing Prudential
Real Estate after the housing market crash in 2008, and parallels from physiological
healing processes, I provide an in-depth description of the process of organizational
healing that is supported by four mechanisms: empathy, interventions, collective effort,
and leadership. Together the process and mechanisms explain how organizational
healing enables both resilience and strengthening. These mechanisms point to activities
practitioners and leaders may consider when promoting virtuous human systems.
Description
The article of record as published may be found at http://dx.doi.org/10.1177/0021886312471192
Rights
This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.Collections
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