The dilemma of Department of Defense business system modernization efforts: why intended outcomes have not been fully met and what needs to change
Coleman, Pamela J.
Hortin, Jodus D.
Pascioni, Lauren R.
Yoder, E. Cory
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Over the last twenty (20) years, the Government Accountability Office (GAO) has repeatedly found that the Department of Defense's (DOD) business systems have little continuity and that many systems perform similar taskings and were classified as high risk. Despite this designation being made over twenty (20) years ago, the DOD has made little progress implementing the GAO's recommendations. The intent of this joint applied project (JAP) is not to merely discuss prior recommendations and findings regarding the DOD's business system modernization program from the GAO and other stakeholders, but to identify and thoroughly discuss root cause(s) that have prohibited the DOD from achieving full-implementation over the past twenty (20) years. The goal of this research is to expand upon data and information that is available through published literature and other sources by applying the unique work experiences of the authors as DOD Contact Specialists, as well as the authors' academic perspectives resulting from knowledge obtained through the Contract Management cohort at Naval Postgraduate School (NPS). Based on the authors' experience and familiarity, the emphasis of this research was on the DOD contract writing systems (CWS). This JAP seeks to report on the progress of DOD business system modernization efforts and develop a better way forward based on the findings to the following primary research questions: 1)What was the catalyst for the DOD's recent business systems modernization efforts, and what is the current natureof that need? 2) Why has the DOD failed to fully meet its business systems modernization objectives in a timely manner? 3)What additional action is needed for the DOD to fully achieve intended outcomes of its business system modernizationobjectives? 4) Are there other potential outcomes of DOD's business systems modernization efforts that have not been previously accounted for, or particular focus areas that may yield better results?
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