Social media integration into state-operated fusion centers and local law enforcement : potential uses and challenges

Abstract

The push by the Obama administration for a more transparent, citizen-centric government has created a new way of thinking among federal, state, and local governments: citizen participation has become a mainstay of newly written policies across the country. The adoption of Web 2.0 technologies, particularly social media, within fusion centers and local law enforcement entities could enable a more expedient exchange of information among fusion centers, law enforcement, and the public. The ability to collect and disseminate information on a real-time basis via fusion centers and law enforcement is key to the overall success of the homeland security mission; it is impossible for the federal government to have sole responsibility for safeguarding the homeland from the confines of Washington, D.C. Because fusion centers and law enforcement agencies are state and local entities, they have the capability to obtain information at a grassroots level and have the advantage of knowing the local environment, including potential targets and vulnerabilities. Social media, if leveraged appropriately, could enhance communication among fusion centers, law enforcement, and private citizens to better detect and deter terrorism. This research explores potential benefits and implementation challenges of integrating social media into fusion center and local law enforcement frameworks.