Analysis of the Salvation Army world service office's disaster relief capabilities
Connon, Rachel E.
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In the aftermath of a disaster, relief agencies rush to assist the affected population. However, lack of coordination between these agencies often results in poor resource management, which undermines efficacy and efficiency. This report facilitates inter-agency collaboration, particularly between military and non-military entities, by conducting a case study of one non-government organization involved in disaster relief. With the second-highest revenue among major non-government organizations in the United States, the Salvation Army in America—and, by extension, its international arm, the Salvation Army World Service Office (SAWSO)—is an ideal candidate for evaluation. This report evaluates SAWSO's disaster response capabilities by analyzing its organizational history, operational competencies, and financial resources. The results of this report offer a foundation for military and other humanitarian relief agencies to pursue collaborative efforts and increase the overall efficiency and efficacy of future disaster response operations. This report's findings indicate that SAWSO is a highly efficient organization from a financial standpoint, and that it offers a variety of relief capabilities that vary by region, with the provision of shelter, settlement, and non-food items among its strongest and most consistent competencies.
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