Out from under the rock: improving FDNY information sharing
Loading...
Authors
Russo, Joseph
Subjects
mobile
apps
organizational change
information sharing
intelligence
FDNY
NYPD
apps
organizational change
information sharing
intelligence
FDNY
NYPD
Advisors
Simeral, Robert
Date of Issue
2017-03
Date
Mar-17
Publisher
Monterey, California: Naval Postgraduate School
Language
Abstract
As highlighted in the 9/11 Commission Report, the New York Police Department (NYPD) and Fire Department City of New York (FDNY) have suffered from a lack of inter-agency communication for many years, which is of particular detriment to the safety of front-line members of the FDNY. This thesis sought to find new solutions to the problem by analyzing the processes and policies driving communications to and within the FDNY and the degree to which they have changed since McKinsey & Company's analysis of the department in 2002. A study of organizational change theories, including Leavitt's Diamond, was used to analyze organizational change issues within the FDNY. Synthesizing these theories with the department's successful and failed change attempts produced a set of tasks to create and implement a new technology in the form of a mobile application called FDNY Mobile. This thesis concluded that improving information sharing between the FDNY and the NYPD is nearly impossible without first analyzing the information-sharing practices of an individual organization. Information sharing between these organizations must be reciprocal. This thesis found that without creating a sense of urgency and managerial support, FDNY Mobile will end in failure. Moreover, the FDNY needs to strengthen its own information-sharing practices before a more detailed focus is made on inter-agency information sharing with the NYPD.
Type
Thesis
Description
Series/Report No
Department
National Security Affairs (NSA)
Organization
Identifiers
NPS Report Number
Sponsors
Funder
Format
Citation
Distribution Statement
Approved for public release; distribution is unlimited.
Rights
Copyright is reserved by the copyright owner.