Contracting process innovation

Abstract

Process innovation pertains to making dramatic improvements in performance of enterprise processes. Stemming from total quality management, business process reengineering and other widely-accepted approaches to performance improvement in the business enterprise, process innovation has largely been practiced without a systematic method and required expertise only possessed by a few, highly-talented people. Now, as the result of research in this area, the process of process innovation now has a systematic method that helps ensure consistent and thorough analysis, and through measurement-driven reasoning, an automated tool now exists to enable the relative amateur to innovate enterprise processes as well as the professional. Moreover, process innovation is no longer the exclusive domain of business enterprises, as military, governmental and other organizational processes can be innovated with equivalent efficacy using the method and tool described in this book. In particular, the contracting process lends itself to process innovation and is addressed explicitly in this book.