Service level agreements as vehicles for managing acquisition of sortware-intensive systems
Gaines, Leonard T.
MetadataShow full item record
Service level agreements (SLAs) can be used as a means to manage the acquisition of software-intensive systems. The SLAs support performancebased acquisition by stating in measurable terms the service to be performed, the level of service that is acceptable, the way in which the service level is to be measured, and the incentives for the provider of information technology products and services to meet the agreed-to target levels of quality. The SLAs are traditionally used in outsourcing contracts for postproduction support. This article proposes a new approach by using SLAs in software acquisition to support quality and process control throughout the entire lifecycle of a software-intensive system. This article defines SLAs, discusses software quality, and describes how SLAs can be utilized to incorporate requirements pertaining to product, process, project, and deployment quality throughout the software lifecycle.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
Showing items related by title, author, creator and subject.
Shull, Forrest; McLendon, Michael; Miller, Christopher (Monterey, California. Naval Postgraduate School, 2018-04-30); SYM-AM-18-059Software is the foundational building material for the engineering of the Department of Defense (DoD) systems;the principal means for delivering almost 100% of the integrated functionality of kinetic weapon systems. Software ...
Gaines, Leonard T. (Monterey, California. Naval Postgraduate School ., 2005-03);In this dissertation we explore the use of service level agreements (SLAs) to improve the quality and management of software intensive systems. SLAs are typically used in outsourcing contracts for post-production support. ...
Schenker, Alfred R.; Guertin, Nickolas H. (Monterey, California. Naval Postgraduate School, 2021-05-21); SYM-AM-21-165; SYM-AM-21-225The Department of Defense's approach to building and deploying software-intensive systems is constantly under revision. In parallel, the tools and methods to model and test architecture representations of candidate products ...