Service level agreements as vehicles for managing acquisition of sortware-intensive systems
Gaines, Leonard T.
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Service level agreements (SLAs) can be used as a means to manage the acquisition of software-intensive systems. The SLAs support performancebased acquisition by stating in measurable terms the service to be performed, the level of service that is acceptable, the way in which the service level is to be measured, and the incentives for the provider of information technology products and services to meet the agreed-to target levels of quality. The SLAs are traditionally used in outsourcing contracts for postproduction support. This article proposes a new approach by using SLAs in software acquisition to support quality and process control throughout the entire lifecycle of a software-intensive system. This article defines SLAs, discusses software quality, and describes how SLAs can be utilized to incorporate requirements pertaining to product, process, project, and deployment quality throughout the software lifecycle.
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Gaines, Leonard T. (Monterey, California. Naval Postgraduate School ., 2005-03);In this dissertation we explore the use of service level agreements (SLAs) to improve the quality and management of software intensive systems. SLAs are typically used in outsourcing contracts for post-production support. ...
Enabling Software Acquisition Improvement: Government and Industry Software Development Team Acquisition Model Heil, Joe (Monterey, California. Naval Postgraduate School, 2010-04-30); NPS-AM-10-036The growth, complexity, and reliance on software (SW) as part of the Department of Defense and Navy (DoD/Navy) warfare systems is continuing to increase. This increase in SW complexity and reliance has been accompanied by ...
Naegel, Brad R. (Monterey, California. Naval Postgraduate School, 2017-04-19); NPS-CE-17-042Department of Defense (DoD) software-intensive systems and the software content in other systems will continue to grow and may dominate total ownership costs (TOC) in the future. These costs are exacerbated by the fact ...