Trust in automated systems the effect of automation level on trust calibration
Walliser, James C.
Shattuck, Lawrence G.
Shearer, Robert L.
MetadataShow full item record
Automated systems perform functions that were previously executed by a human. When using automation, the role of the human changes from operator to supervisor. For effective operation, the human must appropriately calibrate trust in the automated system. Improper trust leads to misuse and disuse of the system. The responsibilities of an automated system can be described by its level of automation. This study examined the effect of varying levels of automation and accuracy on trust calibration. Thirty participants were divided into three groups based on the system's level of automation and provided with an automated identification system. Within the Virtual Battlespace 2 environment, participants controlled the video feed of an unmanned aircraft while they identified friendly and enemy personnel on the ground. Results indicate a significant difference in the ability to correctly identify targets between levels of automation and accuracy. Participants exhibited better calibration at the management by consent level of automation and at the lower accuracy level. These findings demonstrate the necessity of continued research in the field of automation trust.
Approved for public release; distribution is unlimited.Human Systems Integration Report
Showing items related by title, author, creator and subject.
Cassidy, Andrea M. (Monterey, California. Naval Postgraduate School, 2009-06);Today's military increasingly uses automation to perform or augment the performance of complex tasks. Automated systems that support or even make important decisions require human operators to understand and trust ...
Becker, John; Cookinham, Shaun; Goode, Shawn; Rhodes, David; Wasilewski, Mark; Winograd, Samuel (Monterey, California. Naval Postgraduate School, 2011-06); NPS-SE-11-005The Combat Control System (CCS) construct developed using a systems engineering approach, when implemented, will provide significantly increased levels of automation. This high level of automation, will allow a reduction ...
Johnson, Bonnie Worth; Green, John M. (2002-04);The benefits of implementing a network-centric Navy lie in the new capabilities made possible by enhanced information sharing between Navy platforms. Foremost is the potential to enable, enhance, and automate dispersed ...