Annual Accountability Report 2014
Information Technology and Communications Services (ITACS)
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At the crossroads between information and technology, we strive daily to evolve and improve. This advancement requires a forward-thinking attitude and great pragmatism. As the landscape of technology shifts, and our customers’ requirements evolve, we continually adjust our bearings. In recognition of the outstanding heritage and far-reaching impact of NPS education and research, ITACS focuses to strengthen the services upon which our customers have come to rely. Huge benefits are gained through strategic enhancements and a willingness to re-engineer ourselves. Most importantly, listening to our customer base, the Information Technology Task Force (ITTF), and various focus groups guide these vital enhancements. In FY14, improvements were seen across the board. Witnessing a shift towards greater technological reliance than ever before, a myriad new demands were met with tenacity and enthusiasm. Key accomplishments include the establishment of the new TAC service center, enhancements to educational delivery systems, advancements in ITACS business processes, and improvements in network security. Among many things, the act of repeatedly overcoming obstacles has increased the technical proficiency of ITACS.
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