A qualitative analysis of NASA's Human Computer Interaction group examining the root causes of focusing on derivative system improvements versus core user needs

Download
Author
Sharpe, Matthew D.
Date
2017-12Advisor
Augier, Mie
Powley, Edward H.
Metadata
Show full item recordAbstract
The National Aeronautics and Space Administration's (NASA) Human Computer Interaction (HCI) group was examined through the use of SWOT (strengths, weaknesses, opportunities, threats) analysis and the development of a Congruence Model of Organizational Behavior. As work of the organization has increased over the last decade, the HCI group has trended toward exploitation of existing routines and derivative software improvements over understanding core user needs and double-loop learning. As a member of the group for more than 10 years, group lead for three years, and assistant division chief in a supervisory capacity of the group for two years, I drew on past subjective experience to create this qualitative analysis. The diagnosis and understanding of the root causes of these symptoms will create the foundation for strategic recommendations for the HCI group moving forward, including organizational structure, process improvements, and training needs as the group prepares to support the retirement of the International Space Station in the 2020s and Mars exploration in the 2030s.
Description
MBA Professional Report
Rights
Copyright is reserved by the copyright owner.Related items
Showing items related by title, author, creator and subject.
-
Diesel Submarine Support to SOF
Ferrer, Geraldo; Veronneau, Simon (Monterey, California: Naval Postgraduate SchoolMonterey, California. Naval Postgraduate School, 2019-12); NPS-19-N062-AGiven the limited availability of submarines to support SOF and the potential to save billions of dollars, as well as improve a capability through quiet, shallow-water capable submarines, a review of potential diesel-electric ... -
Diesel Submarine Support to SOF
Ferrer, Geraldo; Veronneau, Simon (Monterey, California: Naval Postgraduate SchoolMonterey, California. Naval Postgraduate School, 2019-12); NPS-19-N062-AGiven the limited availability of submarines to support SOF and the potential to save billions of dollars, as well as improve a capability through quiet, shallow-water capable submarines, a review of potential diesel-electric ... -
Maritime Strategy and Naval Innovation (Continuation)
Russell, James A.; Wirtz, Jim (Monterey, California: Naval Postgraduate SchoolMonterey, California. Naval Postgraduate School, 2019-12); NPS-19-N001-AThis project is a continuation of ongoing support by NPS to the work of N50 to further refining and improving the Navy's strategy development and implementation processes. This will be the fourth year of support to the ...