Dashboards for the fire service
Butsch, Alan L.
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The purpose of this thesis is to examine how fire service agencies can best apply the principles of Business Intelligence (BI) toward constructing dashboards to improve agency performance. To accomplish this project, action research principles were applied to construct a first-generation model of such a dashboard. The model dashboard(s) constructed contains program measures and information that fire agency supervisors at different levels may use to improve subordinate performance and to support decision-making. It does appear possible for fire departments to apply modern BI principles toward improving fire department performance. Since the dashboard developed only represents the first generation of this process, it is recommended that further research focus on how to improve such dashboards through iteration and to examine the effects of such dashboards on agency performance to see if they are truly useful.
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