Return on Investment for Navy Training with Industry Program
Nussbaum, Daniel A.
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Annually, the United States Navyﾒs Supply Corps selects four officers to participate in its Training with Industry (TWI) program, which takes them out of traditional billets for one-year and has them work with ExxonMobil, Starbucks, The Home Depot, or FedEx. Through working with top corporations, the officers obtained valuable lessons applicably to Navy issues during their follow-on three-year utilization tour after the TWI program. The MBA project examined three Return on Investment (ROI) TWI methodologies: Kirkpatrick Four Levels Model, Schmidt 7-Steps Model, and Phillips Five Level ROI Framework. A metric was developed supporting NAVSUP by combining elements of the three methodologies. The metric is adaptable to the changing needs of the Navy and permits stakeholders to adjust variables to meet Navy objectives. The data shows an ROI of 156 percent. Additional non-measurable, intangible benefits identified are: (a) meeting the identified capability gaps, (b) meeting NAVSUPﾒs objectives, and (c) increasing the professional value of the Supply Corps officers. The data suggests and the research recommends that NAVSUP change the TWI selection process to maximize the benefit, use the forms developed to improve the collection of costs and benefits data, and assign an additional qualification designations upon successful completion of the TWI program.
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NPS Report NumberSYM-AM-17-156
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