Amazon Business and GSA Advantage: A Comparative Analysis
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This project analyzes two online platforms: commercially-available Amazon Business and federally-managed GSA Advantage. In our study, we assess the benefits and limitations of each platform for government purchase card (GPC) holders. In doing so, we compare prices, shipping costs, shipping time, ease of use, customer satisfaction, and consider future improvement initiatives. Our findings highlight several benefits, limitations and risks of each platform for repetitive, GPC-based purchases.
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RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
NPS Report NumberSYM-AM-18-206