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dc.contributor.authorBordetsky, Alex
dc.contributor.authorMark, Gloria
dc.date1 December 2000
dc.date.accessioned2018-10-09T17:41:31Z
dc.date.available2018-10-09T17:41:31Z
dc.date.issued2000-12-01
dc.identifier.citationBordetsky, Alex, and Gloria Mark. "Memory-based feedback controls to support groupware coordination." Information Systems Research 11.4 (2000): 366-385.en_US
dc.identifier.urihttp://hdl.handle.net/10945/60219
dc.descriptionThe article of record as published may be found at http://dx.doi.org/10.1287/isre.11.4.366.11871en_US
dc.description.abstractIn this paper we first present an empirical study of groupware use illustrating problems that users faced with restricted feedback about others' activities. Awareness can aid users in learning interdependencies, and in forming conventions to regulate system use and information-sharing. As a solution to providing awareness, we integrate the framework of organizational memory with intelligent agent technology to provide a coordination mechanism that enables the structuring of awareness events and gives information about the users' feedback control. In the proposed model, feedback control relationships are captured into a multilayered model of organizational memory and transferred to users by agents-facilitators. The approach is based on a system dynamics approach to organizational learning.en_US
dc.format.extent20 p.en_US
dc.publisherInformation Systems Researchen_US
dc.rightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.en_US
dc.titleMemory-Based Feedback Controls to Support Groupware Coordinationen_US
dc.typeArticleen_US
dc.contributor.corporateNaval Postgraduate School (U.S.)en_US


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