An analysis of implementation of the Defense Travel System at the Naval Postgraduate School
Schenkoske, David L.
San Miguel, Joseph G.
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This thesis examines the reengineering of the travel management system and implementation of the Defense Travel System at the Naval Postgraduate School. A review of the reengineering process with different goals and principles is provided as background for understanding the reengineering process. Also, the reengineering process and private sector travel systems are reviewed. Eight steps for reengineering the travel system and a model for the travel system are then proposed. This is followed by a historical overview of the travel reengineering process at the Naval Postgraduate School, a Defense Travel System test site, for designing a new travel system. Data were collected from the current travel system, historical records, and personal interviews. The data analysis is completed with a discussion of the Naval Postgraduate School reengineering process and travelers' views on the reengineered travel system from a random questionnaire survey. The research provides conclusions and recommendations regarding the reengineering process, with directions for future research.
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