ANALYSIS OF PERFORMANCE METRICS USED IN CONTRACTING AGENCIES
Brubaker, Sunshine S.
Posey, Devin L.
Yoder, Elliott C.
Schwartz, Brett M.
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The purpose of this research was to determine if current Department of Defense (DoD) contracting agency performance metrics are holistic in nature and have the ability to capture meaningful performance data. The researchers gathered fiscal year 2018 performance metric data from three DoD contracting offices. Each office differed in size, mission, and assigned DoD branch. The researchers performed a review of popular performance management analytical frameworks and completed their analysis of collected performance metric data by developing a hybrid analytical framework model using E.C. Yoder’s Three Integrated Pillars of Success, conducting interviews with contracting agency-level leadership, and considering other industry literature and research. The researchers determined that the captured performance metrics did not present a comprehensive picture of the organization’s productivity, effectiveness, and efficiency.
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