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dc.contributor.advisorPickar, Charles K.
dc.contributor.advisorBerry, Marsha, AMRDEC
dc.contributor.authorFarmer, Carolyn A.
dc.contributor.authorShumate, Megan B.
dc.contributor.authorRoop, Brittany
dc.date.accessioned2018-10-26T19:21:27Z
dc.date.available2018-10-26T19:21:27Z
dc.date.issued2018-09
dc.identifier.urihttp://hdl.handle.net/10945/60400
dc.descriptionApproved for public release. distribution is unlimiteden_US
dc.description.abstractThis research examines the current process and requirements for a U.S. Army garrison's centralized human resource services that affect nearly 40,000 customers. Research was conducted on available technologies and programs that can be used to meet and enhance existing requirements and create a remote waiting room and mobile communication capability. A trade study was compiled to effectively assess technical solutions with the intent to decrease the physical waiting room time for these customers. The trade study identified a hybrid solution that upgrades the existing commercial software and utilizes it with newly developed government software as the best-value solution for meeting the service requirements in this study.en_US
dc.description.urihttp://archive.org/details/ananalysisofausa1094560400
dc.publisherMonterey, CA; Naval Postgraduate Schoolen_US
dc.rightsCopyright is reserved by the copyright owner.en_US
dc.rightsCopyright is reserved by the copyright owner.en_US
dc.rightsCopyright is reserved by the copyright owner.en_US
dc.titleAN ANALYSIS OF A U.S. ARMY GARRISON'S CENTRALIZED HUMAN RESOURCES CUSTOMER QUEUING PROCESS AND RECOMMENDED TOOLS FOR IMPROVEMENTen_US
dc.typeThesisen_US
dc.contributor.departmentBusiness & Public Policy (GSBPP)
dc.subject.authorqueuing processen_US
dc.subject.authorhuman resources managementen_US
dc.subject.authorArmy garrisonen_US
dc.subject.authorqueue managementen_US
dc.subject.authorvirtual waiting roomen_US
dc.description.serviceCivilian, Department of the Armyen_US
dc.description.serviceCivilian, Department of the Armyen_US
dc.description.serviceCivilian, Department of the Armyen_US
etd.thesisdegree.nameMaster of Science in Program Managementen_US
etd.thesisdegree.nameMaster of Science in Program Managementen_US
etd.thesisdegree.nameMaster of Science in Program Managementen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.levelMastersen_US
etd.thesisdegree.disciplineProgram Managementen_US
etd.thesisdegree.disciplineProgram Managementen_US
etd.thesisdegree.disciplineProgram Managementen_US
etd.thesisdegree.grantorNaval Postgraduate Schoolen_US
dc.identifier.thesisid31982


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