An Analysis of Communication Efficiency Between High-Impact and Bureaucratic Written Communication
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Efficient written communications have become increasingly important to public and private sector managers faced with reading an ever-increasing number of documents. This study asseses the communication efficiency associated with two writing styles: a high-impact style and the traditional bureaucratic style still favored by many managers. A total of 262 naval officers stationed at the Pentagon and abroad ships in the San Diego area participated in this study. The results show that the high-impact style takes 17%-23% less time to read than the bureaucratic style, produces better message comprehension, and is less likely to need rereading.
The article of record as published may be found at http://dx.doi.org/10.1177/0893318989002004002
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
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