HOW DOES A PROGRAM MANAGER GAIN INSIGHT IN THE COMPLEX AND CHAOTIC DECISION-MAKING PROCESS?
Baker, Jacob Z.
Benjamin, Bradley R.
Jones, Raymond D.
Mortlock, Robert F.
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Leaders are inundated with complex decisions in chaotic environments that have ripple effects across any organization. This project studies Department of Defense program managers to better understand how a program manager creates situational awareness and understanding in chaotic program environments. Using qualitative research and conducting face-to-face interviews, this project focuses on how program managers gain insight in the decision-making process. This study provides a greater level of insight into these issues and will be the basis of future research. This study focuses on the emergence of six categories—sensemaking, consensus-making, trust, tacit knowledge, explicit knowledge, and the environment. Understanding the fundamental principles that guide decision-making will help program managers make sense of complex and chaotic program environments.
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BUILDING THE DECISION-MAKING ENVIRONMENT IN THE INFORMATION AGE: AN ANALYSIS OF DEFENSE PROGRAM MANAGER DECISION-MAKING IN COMPLEX AND CHAOTIC PROGRAM ENVIRONMENTS Holcomb, John N.; Rumfelt, Casey A. (Monterey, CA; Naval Postgraduate School, 2018-12);In order to better understand how a program manager creates situational awareness and understanding in chaotic program environments, this project focuses on how a program manager gains insight in the decision-making process. ...
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Why Do Programs Fail? An Analysis of Defense Program Manager Decision Making in Complex and Chaotic Program Environments Jones, Raymond D. (Monterey, California. Naval Postgraduate School, 2017-12); NPS-AM-18-020How leaders make decisions in complex and chaotic environments could have a significant impact on organizational performance. This study of leaders from across the Department of Defense (DoD) provides the foundation by ...