REDUCING THE WASTE AND ADMINISTRATIVE BURDEN OF THE DEFENSE TRAVEL SYSTEM THROUGH A PROCESS IMPROVEMENT APPROACH
Burleson, Christopher L.
Terrian, Jerry I.
Rorick, Jerremy T.
Summers, Don E.
Sullivan, Ryan S.
MetadataShow full item record
The Defense Travel System (DTS) was established with the intent of streamlining the Department of Defense’s (DoD) travel claims and reimbursement process for users. The DTS has fallen short of expectations, far exceeds budgetary estimates, and perpetuates a culture of rigid rules and cumbersome administrative processes that burden the warfighter. The research presented here outlines the background and current process of the DTS, and examines leading process improvement techniques including Lean Six Sigma and the Theory of Constraints. This thesis theorizes that a paradigm shift in the DoD’s culture to a focus on human integration and process improvement will result in decreased costs, increased savings, and improved user satisfaction. In an effort to address the research question, "How can we reduce the administrative burden of the DTS on the warfighter?" this research concludes that the removal of the administrative voucher approval requirement coupled with an online chat capability will significantly enhance the overall efficiency of the system.
RightsThis publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
Showing items related by title, author, creator and subject.
A DoD conundrum: the handling of Federal Retail Excise Tax on the Army's medium and heavy truck fleet Hallock, Harry P. (2001-06);This thesis explores the genesis of a Federal excise tax known as, FEDERAL RETAIL EXCISE TAX (FRET), and its impact on the acquisition of Medium and Heavy Tactical Wheeled Vehicles by the US Army and its sister Services. ...
Case analysis of the U.S. Army Warfighting Rapid Acquisition Program: Bradley Stinger Fighting Vehicle -- Enhanced weapon system Jones, Walter. (Monterey, California. Naval Postgraduate School, 1996);With the Department of Defense's budget continuing to be reduced, Army acquisition managers must acquire superior weapon systems within shorter time periods with less resources, One effective way to accomplish this with ...
Budgetary Consequences of Defense Expenditures in Pakistan: Short-Run Impacts and Long-Run Adjustments Fredericksen, P.C.; Looney, R.E. (1994);In the last twenty years, there has been a growing interest in quantifying the 'guns versus butter' tradeoff facing developing countries. This article examines Pakistan's military expenditures between 1973 and 1986 and ...