NPS logo Naval Postgraduate School
Dudley Knox Library
        View Item 
        •   Calhoun Home
        • Theses and Dissertations
        • 1. Thesis and Dissertation Collection, all items
        • View Item
        •   Calhoun Home
        • Theses and Dissertations
        • 1. Thesis and Dissertation Collection, all items
        • View Item
        • How to search in Calhoun
        • My Accounts
        • Ask a Librarian
        JavaScript is disabled for your browser. Some features of this site may not work without it.

        Browse

        All of CalhounCollectionsThis Collection

        My Account

        LoginRegister

        Statistics

        Most Popular ItemsStatistics by CountryMost Popular Authors

        REDUCING THE WASTE AND ADMINISTRATIVE BURDEN OF THE DEFENSE TRAVEL SYSTEM THROUGH A PROCESS IMPROVEMENT APPROACH

        Thumbnail
        Download
        Icon18Dec_Burleson_Rorick_Terrian.pdf (1.447Mb)
        Download Record
        Download to EndNote/RefMan (RIS)
        Download to BibTex
        Author
        Burleson, Christopher L.
        Terrian, Jerry I.
        Rorick, Jerremy T.
        Date
        2018
        Advisor
        Summers, Don E.
        Sullivan, Ryan S.
        Metadata
        Show full item record
        Abstract
        The Defense Travel System (DTS) was established with the intent of streamlining the Department of Defense’s (DoD) travel claims and reimbursement process for users. The DTS has fallen short of expectations, far exceeds budgetary estimates, and perpetuates a culture of rigid rules and cumbersome administrative processes that burden the warfighter. The research presented here outlines the background and current process of the DTS, and examines leading process improvement techniques including Lean Six Sigma and the Theory of Constraints. This thesis theorizes that a paradigm shift in the DoD’s culture to a focus on human integration and process improvement will result in decreased costs, increased savings, and improved user satisfaction. In an effort to address the research question, "How can we reduce the administrative burden of the DTS on the warfighter?" this research concludes that the removal of the administrative voucher approval requirement coupled with an online chat capability will significantly enhance the overall efficiency of the system.
        Rights
        This publication is a work of the U.S. Government as defined in Title 17, United States Code, Section 101. Copyright protection is not available for this work in the United States.
        URI
        http://hdl.handle.net/10945/61322
        Collections
        • 1. Thesis and Dissertation Collection, all items
        • 7. Master of Business Administration (MBA) Professional Projects

        Related items

        Showing items related by title, author, creator and subject.

        • Thumbnail

          A DoD conundrum: the handling of Federal Retail Excise Tax on the Army's medium and heavy truck fleet 

          Hallock, Harry P. (2001-06);
          This thesis explores the genesis of a Federal excise tax known as, FEDERAL RETAIL EXCISE TAX (FRET), and its impact on the acquisition of Medium and Heavy Tactical Wheeled Vehicles by the US Army and its sister Services. ...
        • Thumbnail

          Case analysis of the U.S. Army Warfighting Rapid Acquisition Program: Bradley Stinger Fighting Vehicle -- Enhanced weapon system 

          Jones, Walter. (Monterey, California. Naval Postgraduate School, 1996);
          With the Department of Defense's budget continuing to be reduced, Army acquisition managers must acquire superior weapon systems within shorter time periods with less resources, One effective way to accomplish this with ...
        • Thumbnail

          Budgetary Consequences of Defense Expenditures in Pakistan: Short-Run Impacts and Long-Run Adjustments 

          Fredericksen, P.C.; Looney, R.E. (1994);
          In the last twenty years, there has been a growing interest in quantifying the 'guns versus butter' tradeoff facing developing countries. This article examines Pakistan's military expenditures between 1973 and 1986 and ...
        Feedback

        411 Dyer Rd. Bldg. 339
        Monterey, CA 93943

         

        circdesk@nps.edu
        (831) 656-2947
        DSN 756-2947

        Start Your Research

        • Research Guides
        • How to Cite
        • Search Basics
        • Ask a Librarian
        • Library Liaisons
        • Graduate Writing Center
        • Thesis Processing Office
        • Statistics, Maps & More
        • Copyright at NPS

        Find & Download

        • Databases List
        • Articles, Books & More
        • NPS Theses
        • NPS Faculty Publications: Calhoun
        • Journal Titles
        • Course Reserves

        Use the Library

        • My Accounts
        • Request Article or Book
        • Borrow, Renew, Return
        • Remote Access
        • Workshops & Tours
        • For Faculty & Researchers
        • For International Students
        • For Alumni
        • Print, Copy, Scan, Fax
        • Rooms & Study Spaces
        • Floor Map
        • Computers & Software
        • Adapters, Lockers & More

        Collections

        • NPS Archive: Calhoun
        • Restricted Resources
        • Special Collections & Archives
        • Federal Depository
        • Homeland Security Digital Library

        About

        • Hours
        • Library Staff
        • About Us
        • Visit Us

        NPS-Licensed Resources - Terms & Conditions

        Copyright Notice

         
         

          Federal Depository Library  

        NPS Home Privacy Policy Copyright Accessibility Contact Webmaster

        Export search results

        The export option will allow you to export the current search results of the entered query to a file. Different formats are available for download. To export the items, click on the button corresponding with the preferred download format.

        A logged-in user can export up to 15000 items. If you're not logged in, you can export no more than 500 items.

        To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export. The amount of items that can be exported at once is similarly restricted as the full export.

        After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.

        Export citations

        Export the current results of the search query as a citation list. Select one of the available citation styles, or add a new one using the "Citations format" option present in the "My account" section.

        The list of citations that can be exported is limited to items.

        Export citations

        Export the current item as a citation. Select one of the available citation styles, or add a new one using the "Citations format" option present in the "My account" section.

        Export Citations