YOU CAN’T ALWAYS GET WHAT YOU WANT: EMPLOYEE AND ORGANIZATIONAL RESPONSES TO PERCEIVED WORKPLACE INJUSTICES AND THEIR RELATIONSHIP TO INSIDER ATTACKS
Gallup, Shelley P.
Kiernan, Kathleen L.
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Insider threats are a wicked problem. This thesis investigates three questions: how do employees respond to perceived workplace injustice, what is the relationship between employee responses to perceived workplace injustices and insider attacks, and how can organizations prevent disgruntled employees from committing attacks? These questions were answered using a thorough literature review and case studies. Employees respond in one, or a combination, of four ways: exit, loyalty, voice, and counterproductive work behaviors, as illustrated by the researcher's grievance response model. The researcher was unable to identify specific employee responses that led to attacks due to a lack of data and multiple, contradictory, and missing narratives. Organizations may be able to prevent employees from committing attacks by applying the grievance response model, ensuring grievance procedures are consistent and transparent, and offering alternative dispute resolution programs.
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