Making supportability a reality : applying the principles of organizational transformation
Kuenzli, John D.
Eaton, Donald R.
Hocevar, Susan P.
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This study applies change management theories and models to analyze what organizational changes will best support the DOD implementation of the ArmyÎ±s policy making Supportability equal to Cost, Schedule, and Performance in all acquisition programs. Post-production support factors are a major element of the total ownership cost of defense systems. The policy will save defense dollars by increasing accuracy of total ownership cost predictions in the design phase, and improve the product delivered from acquisition programs that our war fighters will use to fight wars and win.